Ubisoft announced recently that they would be taking down their DRM servers in order to move from a third-party data center to a new facility. Unfortunately, today via Twitter, Ubisoft is reporting that some games that weren’t supposed to be affected by the move are now unavailable to play as the change over continues.
The tweet is as follows:
We apologize for the inconvenience, it seems some of you can’t connect to games announced as playable during migration.
This tweet was sparked by outcries on the Official Ubisoft Forums. The games that shouldn’t have been affected but are include Driver: San Francisco, Anno 2070, and Assassin’s Creed: Revelations. There are a few problems users are experiencing that vary with each game, but the most common issue seems to be that players can’t activate their game if they’re trying to activate it for the first time while others are unable to play their game altogether, according to the forums.
Ubisoft has recently updated their Twitter feed with the following comment:
We are now restoring game services which is our main priority. Stay tuned for more updates!
The forums also echo this comment, as this quote from Ubi_Pierre shows:
We are making progress finding a solution for the issues you’re facing today. Currently, we want to provide a solution for you, which will allow you to have a good experience with ANNO 2070: Please start the offline mode of the game. When you are in the main menu of ANNO 2070, try to login with your account data. Soon you will notice that you can play online now.
We apologize for the inconvenience and will keep you updated through our forums and twitter account
Analysis: I personally tried this with Assassin’s Creed: Revelations and didn’t run into issues trying to play an SP game. Unfortunately, I don’t own the other games in question to test them for you. This is an amateur moment for Ubisoft, seriously. This has been a major fear for many gamers, where a DRM server would go down because of one reason or another and prevent them from playing their legally obtained games. This is going to make those who were on the fence about Ubisoft games to never consider them again or just crack them, the latter of which will lead to more pirating.
This is going to spark outcry and talks about litigation, of course, but I think that needs to happen. The reason why is because we need to set in stone what’s considered fair use of DRM and what a customer should expect when purchasing digital media. The only thing people can do right now is wait on Ubisoft’s half-assed commitment to their customers who pay to keep their lights on in and out of the office.