Blizzard Issues Apology After Diablo III Opening Server Problems

After server issues plaguing the launch of the much-anticipated title, Blizzard has issued an apology to players all over the world who has had trouble signing into Battle.net over the last few days. The sheer number of players attempting to access and play Diablo III has put an immense stress on Blizzard’s servers, although the servers appear to be up and running at the time of writing.

Coupled with this apology is the news that the real money auction house has been delayed from the original date of May 22 to a currently unspecified date. The decision was made so that Blizzard can ensure the servers are running smoothly. Servers can be expected to be offline as Blizzard continues doing maintenance work to implement improvements to each regions experience over the upcoming week.

Below is Blizzard’s full apology as posted on their forums:

Diablo Players:

We’d like to extend a very sincere thank you to everyone who joined the global Diablo III launch celebrations this week, as well as to everyone who was ready to jump into Sanctuary the moment the game went live.

To that end, we’d also like to say that we’ve been humbled by your enthusiasm – and we sincerely regret that your crusade to bring down the Lord of Terror was thwarted not by mobs of demons, but by mortal infrastructure. As many of you are aware, technical issues occurring within hours after the game’s launch led to players experiencing error messages and difficulty logging in. These issues cropped up again last night for the Americas and Europe servers. Despite very aggressive projections, our preparations for the launch of the game did not go far enough.

We’ve been monitoring the game 24/7 and have applied several optimizations to help our systems better weather the global rush. As of late last night, specifically 11:50 PM PDT on May 15, all systems have been online and running relatively smoothly. We’re continuing to monitor performance globally and will be taking further measures as needed to ensure a positive experience for everyone. This includes some maintenance to implement additional improvements for each region.

In order to make sure everything is continuing to run as it should, we’ve decided to move out our target launch for the real-money auction house beyond our original estimated date of May 22. We’ll post further updates on that in the near future.

Aside from the tremendous number of players simultaneously logging in to the game, one of the launch-day service issues was linked to the achievement system. Some players began to notice early on that achievements were either not being earned properly, or not being saved between multiple logins. We’re investigating this issue and will provide a specific update as soon as possible.

We greatly appreciate everyone’s support, and we want to sincerely apologize for the difficulties many of you encountered on day one. Please visit the Battle.net Support site or Support forums for the latest service-related updates or for help in troubleshooting any technical issues you may be having downloading, installing, or while playing the game.

Thank you again for your patience while we reinforce the gates of Sanctuary and further strengthen it for your onslaught.

Respectfully,
Blizzard Entertainment


Analysis: Although it’s a nice sentiment that Blizzard has issued an apology to customers who have been unable to play their long-awaited title the last few days and that Blizzard could only do so much to prepare for the onslaught of logins, I find it unacceptable that those who may want to play single player still need a constant internet connection to access a game’s single player mode. To me it’s almost as if Blizzard is renting out their game for you to play and reminds me of that young friend we all had when we were kids. You know, the one you borrowed games from but at any moment would ask for it back.

At the very least, implementing a system similar to Diablo II where an offline character could be created and played would be much appreciated. I understand that it is both a multiplayer and single player game with an in-game economy and as such, Blizzard needs to protect these assets. It just sucks that a constant Internet connection was deemed the only way to protect the system. Essentially, it seems ridiculous as a concept that as far as we’ve come, we now have server queues for playing a game’s single player mode. The future, ladies and gentleman.

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Nathan Wood

About Nathan Wood

When he picked up a controller on that fateful day at the age of 6, Nathan had no idea how quickly it would captivate him. Enjoying a wide range of games, he is up for anything as long as it is of good quality, interesting or laughably bad. When not playing or writing about video games, he enjoys music, film, basketball and art. He is currently completing his last year of his IB diploma before mastering the great land known only as: University.